FAQs - What can I do if I get Disaya’s product imperfection?

All items are quality controlled before mailing. If you receive an item in imperfect condition, please contact ONLINE@DISAYA.COM within 24 hours for further instructions.

For merchandise repairs, please enclose in your parcel:

 ● Detailed repair request

 ● Contact information

 ● Original sales invoice

 We recommend that you package the item securely and ship it via insured parcel post with tracking. Disaya will not assume responsibility if the parcel is lost, stolen, or mishandled. Please allow approximately 3 weeks for a repair assessment. An estimation of repairing charge will be sent to your email once the assessment has been completed for your confirmation before starting the repair process.